Shipping policy

At Crema Cheesecakes, every cheesecake is freshly prepared and carefully packed to ensure it arrives in the best possible condition.

Our products are shipped under refrigerated conditions and are delivered exclusively within mainland Spain.

Shipping destinations

We currently ship to addresses located in mainland Spain only.

We do not currently deliver to:

  • Balearic Islands
  • Canary Islands
  • Ceuta
  • Melilla
  • PO Boxes
  • International destinations

Delivery times

Orders are shipped using our refrigerated delivery service and are generally delivered within 24 hours from dispatch.

Deliveries are made Tuesday to Saturday (working days only).

Sundays, Mondays and public holidays are not considered delivery days.

Delivery times are estimates and may occasionally vary due to transport conditions, weather, public holidays or other circumstances beyond our control.

Shipping costs

Standard delivery

  • €3.95 for orders below €40.
  • Free for orders of €40 or more.

Saturday delivery

  • €8.95 for orders below €40.
  • €5.00 for orders of €40 or more.

Shipping charges are calculated during checkout before payment is completed.

Order processing

Orders are prepared after payment has been successfully authorised.

Every order is carefully packed to maintain the cold chain during transport.

Once your order has been prepared and handed over to the carrier, you will receive a shipping confirmation by email.

Our delivery partner

Orders are primarily shipped with MRW, a specialist courier offering refrigerated delivery services.

We may occasionally use another courier where necessary to ensure the best possible service.

Receiving your order

Please ensure that someone is available at the delivery address to receive the parcel.

Upon delivery, we recommend checking:

  • The condition of the outer packaging.
  • That all products have been delivered.
  • That the products are in good condition.

After receiving your order, place the products in the refrigerator as soon as possible and keep them between 2°C and 4°C.

The recommended consumption period is 3 to 4 days, unless otherwise indicated on the product label.

Failed deliveries

Customers are responsible for providing a complete and accurate delivery address.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or access to the delivery location is not possible, additional delivery charges may apply where a second shipment is required.

Due to the perishable nature of our products, we strongly recommend ensuring that someone is available to receive the order on the first delivery attempt.

Shipping delays

While we make every effort to deliver orders on time, occasional delays may occur due to circumstances beyond our control, including severe weather, transport disruptions or public holidays.

If we become aware of a significant delay, we will contact you as soon as reasonably possible.

Shipping issues

If your order arrives damaged, incomplete, incorrect or appears to have been affected during transport, please contact us within 24 hours of delivery.

To help us investigate the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of the packaging.
  • Photographs of the affected product.

Please email: info@cremacheesecakes.com

Contact

If you have any questions about shipping, please contact us:

Last updated: 6 August 2026